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angel2002
Platinum Member
 United Kingdom
2502 Posts |
 Posted - 20 Oct 2009 : 11:05:18 AM
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I am looking for someone to help me with my lap-top which has stopped working and shows an Isass.exe error. It was working fine until after windows did 18 updates at the weekend 
I have gone into F8 on start-up and done the last working good configuration amd also tried safe mode, none work, I still get the error message.... I don't get a log-in screen, when I switch my lap-top on it has a white screen with acer on it, then it flips to a black screen with the windows logo, it then goes black and goes to a blue acer screen showing this error message that the application has failed to initialize (0xc000000?)
Help......!!
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Angel
Passion Arabians
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Rui
AL Admin
6761 Posts |
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 20 Oct 2009 : 12:25:53 PM
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Hi Rui,
Using windows xp, and it was pre-loaded on laptop when I got it so not windows disc.
I have tried to use a disk I have to upgrade to vista and also put in a disk I made to restore acer when I got it and neither work, the screen just does the same thing when I turn it on and gives me the same message I just can't understand whats happened? |
Angel
Passion Arabians
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Rui
AL Admin
6761 Posts |
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 20 Oct 2009 : 1:31:32 PM
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After all the auto updates it turned itself off. After that I am not sure what happened, I think that when I used it again later (on the internet in FB and also in MSM messenger) one of the programs was not responding and I couldn't exit windows, the screen froze, so I turned it off by pushing the button(Done this before with no problems). When I went to use it again after that I had this error message, I can't remember the last number, 0xc0000003 or 5? I did write it down but it's at home with my laptop I am at work now using their computer  |
Angel
Passion Arabians
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Rui
AL Admin
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 20 Oct 2009 : 2:55:05 PM
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Ooooo....You are going back a few years there Rui 
If I have to do it to get my laptop back without losing my personal stuff so be it 
I don't have access to any computers at home and I am out of here (work) at 5pm, how do I do it? Do you want me to call you later or is it something you can explain here and I print off and take home?
Thanks Rui, you really are a star and I appreciate your help more than you know  |
Angel
Passion Arabians
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Rui
AL Admin
6761 Posts |
Posted - 20 Oct 2009 : 3:07:57 PM
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Angel,
I have the pdf version of an article that explains how to restore your XP operating system after a situation such as the one you are experiencing now occurs. I will put it online in a webspace of mine and pm you the link to it. It's detailed and simple to follow. There is one major caveat, though - it requires that you are able to boot the computer, at least to a dos prompt window, which you could do if you had the XP disc. Not having it, I will have to find out whether a tool I have used in the past allows you to do that. I have that tool at home and will check it when I get back.
In any case you will have to download something and write it to a disk, which means you may have to have someone helping you or do it in your work computer. If nothing else is available, I can also create such a diskk and sent it, which will take a few more days, as I am not in the UK, as I think you know. I will be glad to do it.
I am pming the pdf document in a few minutes. Let me know whether you can download a tool to boot into a windows console or would like me to send it to you, once i determine what tool is best. |
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 20 Oct 2009 : 3:37:04 PM
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Thanks Rui 
I didn't know you were not in the UK
If you could sort out a tool that will boot that would be great, I will pay for your postage etc... Just hope I am smart enough to do this..Worse case is I totally bugger it up and lose everything, I now regret getting my PC to remember various passwords that I didn't keep a note of!!
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Angel
Passion Arabians
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Rui
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 20 Oct 2009 : 3:54:40 PM
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Have printed it off, you are right, seems simple enough to follow...
My profile is up to date, as far as I know, if you need my address just let me know. Email is -
passion-arabians@hotmail.co.uk
I have just PM'd you |
Angel
Passion Arabians
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 26 Oct 2009 : 2:33:48 PM
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Hi Rui,
Just an update for you, everything was going fine until I type 'exit', waited for the system to restart and then got this messgage -
Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM 
And I promise you that I followed that print-off to the letter! I think that I might have a corrupt registry, whatever that is!
Not sure what to do now?? Any ideas
Mandy x
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Angel
Passion Arabians
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Rui
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 26 Oct 2009 : 4:12:10 PM
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Don't think I explained myself properly
I copied word for word the 1st step only on the print out ie -
md tmp
copy c:\windows\system32\config\system c:\windows\tmp\system.bak
all the way to the bit where I had to do the delete each file and when I did the line that had 'system' in it, it said that the system file could not be found?? As the print out doesn't tell me what to do if you get this message I just carried on to the copy repair bit and again when I entered the line with 'system' in it, it said not found. when I finished I typed exit and got a black screen saying -
Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM
Repair by pressing 'r' in start-up
If I do this it takes me back to the 'dos' screen again so I go round in circles...
Have spent hours looking on the internet at work and nothing seems to work, last resort says to do 'bootfix' and 'bootmfd' but that came up with a caution notice and I wasn't brave enough to continue
Mandy x |
Angel
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Rui
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 26 Oct 2009 : 4:33:37 PM
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Yes and this one before I got to input the 'repair' lines -
delete C:\windows\system32\config\system
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Angel
Passion Arabians
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Rui
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 26 Oct 2009 : 4:41:20 PM
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Didn't look?
Do you mean go into the 'dos' screen and when it comes up with c:windows> type in c:windows\repair?
Out of here at 5pm and no other pc at home so if I don't reply I will tomorrow :)
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Angel
Passion Arabians
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Rui
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 26 Oct 2009 : 4:48:12 PM
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Will try when I get home
Bet I don't find one!
Laptop is an Acer Aspire 3690 series model no BL50 |
Angel
Passion Arabians
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 26 Oct 2009 : 4:50:36 PM
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| I'm sure that a girl I work with has one the same, will ask her |
Angel
Passion Arabians
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Rui
AL Admin
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 27 Oct 2009 : 09:46:30 AM
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Morning Rui
Right here goes, I did what you said and the following appeared -
The volume in drice C is ACER
The volume Serial Number is 1d0f-11d5
10/07/06 02:18a d------- 0 .
10/07/06 02:18a d------- 0 ..
18/19/06 08:21a -a------ 228733 setup.log
08/18/06 09:54p -a------ 10543104 software
08/18/06 09:59p -a------ 233472 default
12/25/06 09:49p -a------ 32768 security
12/25/06 09:49p -a------ 24576 sam
08/18/06 09:54p -a-h---- 233472 ntuser.dat
08/10/04 08:00p -a------ 1688 autoexec.nt
08/18/06 09:54p -a------ 2577 config.nt
08/19/06 08:21a -a------ 4939776 system.bak
12/25/06 09:49p -a------ 24576 DS_SAM
12/25/06 09:49p -a------ 32768 DS_SECURITY
12/25/06 09:49P -a------ 10543104 DS_SOFTWARE
09/25/09 10:33a da-hs--- 0 Backup
09/25/09 10:34a d------- 0 RegBack
17 file(s) 27680586 bytes
11226857472 bytes free
phew.....I now have RSI!!
Also this is the message I get -
Windows could not start because the following file is missing or corrupt:
\WINDOWS\SYSTEM32\CONFIG\SYSTEM
You can sttempt to repair this file by starting windows setup using the original setup CD-ROM select 'r' at the first screen to start repair.
Hope the above means something to you as it means nothing much to me
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Angel
Passion Arabians
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Rui
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 27 Oct 2009 : 11:00:06 AM
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Okay
Now got this message -
Windows cannot find 'C:\Acernb\Install\preload.cmd'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search. |
Angel
Passion Arabians
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angel2002
Platinum Member
United Kingdom
2502 Posts |
Posted - 27 Oct 2009 : 11:08:20 AM
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Oh!! Error box has gone and I have my desk top back!!!!!!
Now going to attempt to finish the print out you sent me..
Keep everything crossed!
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Angel
Passion Arabians
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Wanted - Computer wizard!!
