| T O P I C R E V I E W |
| rosie |
Posted - 19 Jan 2010 : 6:47:18 PM
Any computer experts here please?
I have the AVG anti virus, & a box keeps popping up while I'm working saying 'Resident shield alert' threat detected.
I try & move it into the virus vault, but when I look in the vault it hasn't gone in there?
Any ideas?
My avg is up to date & I've also run the scan this aft to scan the computer. |
| 17 L A T E S T R E P L I E S (Newest First) |
| Rui |
Posted - 20 Jan 2010 : 10:27:49 PM
I've pmed you a link to a boot cd. Seems it may help and I hope it does. |
| rosie |
Posted - 20 Jan 2010 : 10:14:56 PM
I've completely crashed now!!!
On Bertie Bagwash's laptop. |
| Rui |
Posted - 20 Jan 2010 : 6:39:22 PM
Have replied to your pm. If it can't be handled in any other way, it may be needed to create a safe boot CD and boot from it. I have a couple links for free boot cds that will scan your system, so let me know if it comes to that. |
| rosie |
Posted - 20 Jan 2010 : 6:37:26 PM
Sent you a reply pm.
Forgot to mention I did a full scan. Took about 50 minutes. The first scan aborted as the whole system shut down but got the 2nd scan through to the end.
will let you know how I get on.
cheers. |
| Rui |
Posted - 20 Jan 2010 : 6:23:35 PM
Sent you a PM. |
| Rui |
Posted - 20 Jan 2010 : 6:12:25 PM
Did you run a full scan or a quick scan? |
| rosie |
Posted - 20 Jan 2010 : 6:05:14 PM
thanks for the link rui.
I've downloaded it & then done a scan.
It picked up 12 infected objects that the AVG & spybot didn't pick up but I'm still getting a 'threat detected' box popping up.
Ooh I hate computers when they don't do what you want them to do!!!
Thanks again for your help. |
| Rui |
Posted - 20 Jan 2010 : 2:38:38 PM
http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe |
| rosie |
Posted - 20 Jan 2010 : 2:25:21 PM
Cheers Rui 
You don't have a link by any chance to it please? |
| Rui |
Posted - 20 Jan 2010 : 1:51:54 PM
Seems AVG is useless for that (no surprises there). Lisa, I suggest you download malwarebytes antimalware free version, install it, and then let it run and scan your system. It should find the virus and clean it. |
| rosie |
Posted - 20 Jan 2010 : 1:45:36 PM
Thanks for the advice.
Still can't get it sorted & I've run the scan & spybot again.
Comes up as: virus infected win32/cryptor.
Will have to keep working on it? Still not moving into the virus vault when it says it has? |
| Rui |
Posted - 19 Jan 2010 : 11:34:37 PM
Probably a search for the specific threat would provide more direct suggestions... |
| Arabian Girl |
Posted - 19 Jan 2010 : 11:12:21 PM
if u google " resident sheild alert" it will come up with lots of answers..... |
| Rui |
Posted - 19 Jan 2010 : 9:31:49 PM
Likely the threat has a name and you can find more about it and decide what to do after. |
| rosie |
Posted - 19 Jan 2010 : 9:10:34 PM
Once the threat shows up it shows me 3 suggestions:
'move to vault,
go to file,
or cancel.
Normally, I can move it to the vault, then empty the vault, but its not moving?
I suppose at least its picking the threat up?
Also, tried to 'cancel' or 'go to file' but nothing happening?
Will try another scan.
Also ran the spybot. |
| Rui |
Posted - 19 Jan 2010 : 8:09:09 PM
Never liked avg much and don't really know it. However it surely offers some sort of suggestion, no?
Have you taken notice of the threat it finds? |
| Meggie-Lu |
Posted - 19 Jan 2010 : 7:09:59 PM
Rosie try letting the computer do as many scans as it like! My laptop had the same prob it soon sorted itself out. |
